| Contents |
Management and managers -- The management process today -- Values, attitudes, emotions, and culture : the manager as a person -- The environment of management -- Managing ethics and diversity -- Managing in the global environment -- Planning, decision making, and competitive advantage -- Decision making, learning, creativity, and entrepreneurship -- Planning, strategy, and competitive advantage -- Designing organizational structure -- Control, change, and entrepreneurship -- Motivation -- Leaders and leadership -- Effective team management -- Building and managing human resources -- Controlling essential activities and processes -- Communication and information technology management -- Operations management : managing vital operations and processes -- Appendix B: Career development -- Glossary -- Notes -- Photo credits -- Name index -- Subject index -- Company index. |
