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Human resources management in the hospitality industry

Human resources management in the hospitality industry
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10022974 Access this eBook online Ebook for IBSM and Logistics   GUtech Library . . Available .  
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ISBN 9780470190548
9780470084809
Author Hayes, David K.
Title Human resources management in the hospitality industry
1st ed.
Description 1 online resource (506 pages)
Contents Human Resources Management in the Hospitality Industry -- Contents -- Preface -- Text Concept and Content -- Text Features -- Acknowledgments and Dedication -- Part One: Overview of Human Resources Management -- Chapter 1: Introduction to Human Resources in the Hospitality Industry -- Overview of Hospitality Industry -- Managing Human Resources in the Organization -- Human Resources Activities -- Diversity in the Hospitality Workplace -- Specific Human Resources Responsibilities -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- ENDNOTE -- Chapter 2: The Legal Environment of Human Resources Management -- Employment Law -- The Government's Role in the Management of Human Resources -- A Manager's Review of Significant Employment Legislation -- The International Legal Environment for Multinational Hospitality Companies -- The Special Role of the Hospitality Unit Manager -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- Chapter 3: Human Resources Management: Policies and Procedures -- HR Policy and Procedures Activities -- Steps in HR Policy and Procedures Development -- Review for Legal Compliance -- Applying Advanced Technology to HR Policies and Procedures -- HR Policies and Procedures Documentation and Record Keeping -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- Part Two: Securing Human Resources -- Chapter 4: Employee Recruitment and Selection -- Factors Affecting Recruiting Efforts -- The Search for Qualified Employees -- Factors Affecting Selection Efforts -- Negligent Hiring -- Job Offers -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION.
INTERNET ACTIVITIES -- Chapter 5: First Impressions and an Ethical Foundation -- The New Employee Adaptation Process -- Orientation Programs and Procedures -- Employee Handbooks -- Mentoring Programs -- Human Resources and Ethical Concerns -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- ENDNOTES -- Part Three: Human Resources in Action -- Chapter 6: Planning Training Programs -- Introduction to Training -- Learning Principles Drive Training Principles -- Focus on the Trainer -- Use a Formal Training Process -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- Chapter 7: Delivering and Evaluating Training Programs -- Introduction to Individual On-Job Training -- Steps in On-Job Training -- Other Individual Training Methods -- Introduction to Group Training -- Preparing for Group Training -- Facilitating Group Training Sessions -- Training Evaluation -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- ENDNOTE -- Chapter 8: Compensation Programs -- Compensation Management -- Legal Aspects of Compensation Management -- Direct Financial Compensation -- Indirect Financial Compensation -- Nonfinancial Compensation -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- Chapter 9: Performance Management and Appraisal -- Performance Management -- Progressive Discipline -- Behavior Improvement Tactics -- Employee Separation -- Legal Considerations of Performance Management and Appraisal -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- Chapter 10: Employee Health and Safety.
Legal Aspects of Employee Protection -- Employee Health -- Employee Assistance Programs (EAPs) -- Employee Safety and Security -- Employee Security Programs -- HUMAN RESOURCES TERMS -- For Your Consideration -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- Part Four: Special Human Resources Concerns -- Chapter 11: Role of Human Resources in Strategic Planning and Organizational Change -- Organizational Change Is Constant -- Human Resources and Strategic Planning -- Continuum of Change -- Resistance to Organizational Change -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- ENDNOTE -- Chapter 12: Critical Issues in Human Resources Management -- Unionization in the Hospitality Industry -- A Multigenerational Workforce -- Downsizing and Outsourcing -- Succession Planning Activities -- Career Development Programs -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- ENDNOTES -- Chapter 13: Human Resources: Planning for Global Expansion -- The Global Imperative: Why Hospitality Companies Expand Internationally -- Cultural Factors Impact International Operations -- Focus on International Assignments -- Managing Employees During Global Assignments -- HUMAN RESOURCES TERMS -- FOR YOUR CONSIDERATION -- CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION -- INTERNET ACTIVITIES -- ENDNOTES -- Index.
Subject Hospitality industry -- Personnel management
Electronic books
Other name(s) Ninemeier, Jack D.
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