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Reference and information services in the 21st century. An introduction.

Reference and information services in the 21st century. An introduction.
Item Information
Barcode Shelf Location Collection Volume Ref. Branch Status Due Date Res.
10007835 Z711.C355 2009
General Collection   GUtech Library . . Available .  
. Catalogue Record 2867 ItemInfo Beginning of record . Catalogue Record 2867 ItemInfo Top of page .
Catalogue Information
Field name Details
ISBN 9781555706722
Shelf Location Z711.C355 2009
Author Cassell, Kay Ann
Title Reference and information services in the 21st century. : An introduction.
2nd ed.
Publisher : Neal-Schuman publishers. , 2009. NY.
Description xvii, 461 p.,22 cm.
Contents Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader’s advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.
Subject Reference services
Electronic reference services
Electronic reference sources
Other name(s) Hiremath, Uma
Links to Related Works
Subject References:
Authors:
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