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Cruise Operations Management : Hospitality Perspectives.

Cruise Operations Management : Hospitality Perspectives.
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Barcode Regalstandort Literaturabteilung Bandzählg. Zweigstelle Status Fällig am Vorm.
10031342
IBSM and Logistics   GUtech Library . . Verfügbar .  
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Feldname Details
ISBN 9781351379540
-- 9781138505162
Regalstandort Access your ebook here
Verfasser Gibson, Philip
Titel Cruise Operations Management : : Hospitality Perspectives.
3rd ed.
Beschreibung 1 online resource (401 pages)
Inhalt Cover -- Half Title -- Title page -- Copyright page -- Table of Contents -- List of figures -- List of tables -- List of case studies -- Preface -- Acknowledgements -- Introduction -- 1. Contemporary cruise operations -- The elements of cruising -- A history of cruising -- The image of cruising -- The cruise market -- Acquisitions and mergers -- Cruise brands -- The economics of cruising -- Summary and conclusion -- 2. Selling cruises and cruise products -- The market -- Cruise operators -- The travel agent -- Marketing actions and alliances -- Loyalty -- The cruise product -- Accommodation -- Dining on board -- Bars -- Entertainment -- Shore excursions -- Wellness-including spa, beauty therapy and haircare -- Shops -- Photography -- Casinos -- Weddings, renewals of vows and celebratory items -- Brand values and vessel classification -- Summary and conclusion -- 3. Maritime issues and legislation -- The shipping industry -- The legal environment -- Ship nationality, registration and flag -- Marine pollution -- Safety of Life at Sea -- Sanitation and cleanliness -- Marine security -- Cruise ships and the environment -- Financial responsibility -- Maritime organisations -- Summary and conclusion -- 4. Cruise geography -- Destinations -- Tropical zones -- Tourists and climate -- Cruise ports by type -- Primary cruising regions: the Caribbean -- Primary cruising regions: Europe and the Mediterranean -- Primary cruising regions: North America -- Primary cruising regions: Asia, Oceania and the South Pacific -- Other cruise destinations -- Summary and conclusion -- 5. Planning the itinerary -- What is a cruise destination? -- What makes a good port of call? -- Analysis and evaluation -- Tourist motivations -- Logistics, positioning and planning -- Shore excursions -- Summary and conclusion -- 6. Working on board.
The roles and responsibilities on a cruise ship -- The management of hotel services -- The shipboard culture: managing a multicultural crew -- Working on board: practical considerations -- Recruitment practices -- Challenges for leaders -- Uniforms at sea -- Summary and conclusion -- 7. Guest services -- Service and quality -- Quality for products and services -- Operations and management -- Managing guest services -- Information -- Influences on guest services: tipping -- The human side of service quality -- Guest service systems for cruise companies -- Demography, profiles of cruise guests and specific needs -- Providing guest service -- What is good practice for guest service? -- Orientation for guest service -- Summary and conclusion -- 8. Managing food and drink operations -- The provision of food and drink on board -- Supplies and services -- Food production and service delivery systems -- Organising people, products, processes, premises and plant -- Guest demands and operational capabilities -- Control actions for food and drink operations -- Planning wine lists -- Food safety, health and safety and consumer protection -- Summary and conclusion -- 9. Managing facilities -- Revenue or yield management -- Costs, sales and markets -- Administering accommodation -- Aesthetics and ergonomics -- Accommodation systems -- Work schedules and routines -- Dry dock -- Environmental issues -- Summary and conclusion -- 10. Health, safety and security -- Travelling safely -- Centers for Disease Control and Protection - Vessel Sanitation Program -- Norovirus -- Vessel Sanitation Program inspection -- Safety at sea -- Assessing risk -- Providing a service to guests who have special needs -- Summary and conclusion -- 11. Talent management and training -- Talent and training -- Talent at sea -- Developing a trained crew -- Learning cultures.
Training needs analysis/assessment (TNA) -- Skills development -- Planning a training session -- Mentoring -- Learning and motivation -- Summary and conclusion -- 12. Leadership in the cruise industry -- The context of leading on cruise ships -- Leadership and management -- Leadership theories -- Emotional intelligence -- Emotional labour -- Surface acting and deep acting -- Leading with emotions -- Situational leadership -- Leader-member exchange theory -- Transformational leadership -- Work communities and cultural communities at sea -- Formal power structure hierarchies and community-based power -- Team leadership -- Working and leading on board cruise ships - common influencing factors -- Summary and conclusion -- 13. Managing integrated operations -- Researching graduate employment on cruise ships -- Research planning -- Results and findings -- Implications -- Developing an understanding of the cruise environment -- The purser's office and integrated practice -- Summary and conclusion -- 14. Cruise management resources -- A consideration of resources -- Conclusion -- Index.
Schlagwort Ocean travel-Management..
Cruise lines-Management.
Other Author Electronic books.
Other name(s) Parkman, Richard
Ebook Link https://ebookcentral.proquest.com/lib/gutech-ebooks/detail.action?docID=5517554
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