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Cruise Sector Challenges : Making Progress in an Uncertain World.

Cruise Sector Challenges : Making Progress in an Uncertain World.
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ISBN 9783834968715
-- 9783834931672
Verfasser Gibson, Philip
Titel Cruise Sector Challenges : : Making Progress in an Uncertain World.
Beschreibung 1 online resource (254 pages)
Inhalt Intro -- Acknowledgements -- Editors' foreword: analogies and the cruise industry -- Table of Contents -- PART A: Market & Trends -- 1.0 Customer deception in the cruise industry Exploring the influence of crowding on the expectation - satisfaction relationship -- 1.1 Introduction -- 1.2 Background -- 1.3 Literature review -- 1.4 Research methodology and data procedures -- 1.5 Discussion of findings -- 1.6 Conclusions -- 1.7 References -- 2.0 Seasonality: A factor of crisis or development in cruise tourism? -- 2.1 Introduction -- 2.2 Seasonality in the industry of nautical tourism -- 2.3 Managing seasonality -- 2.4 Conclusion -- 2.5 References -- 3.0 Evaluating cruise demand forecasting practices: A Delphi approach -- 3.1 Background & objectives -- 3.2 Literature review -- 3.3 Research methodology -- 3.4 Findings & discussion -- 3.5 Discussion of findings -- 3.6 Implications & further research -- 3.7 References -- 4.0 The Development and meaning of vessel flags in the cruise industry -- 4.1 Introduction -- 4.2 Methodology -- 4.3 Results & discussion -- 4.4 Future implications -- 4.5 Conclusion -- 4.6 References -- PART B: Destinations & Sustainability -- 5.0 Consumer behaviour in the traditional cruise market and implications for the sustainability of ocean cruising -- 5.1 Introduction -- 5.2 Traditional cruise market consumers -- 5.3 Traditional cruising history -- 5.4 Re-shaping the traditional cruise market -- 5.5 Conclusion -- 5.6 References -- 6.0 Assessing the environmental impact of anchoring cruise liners in Falmouth bay -- 6.1 Introduction -- 6.2 The Port of Falmouth -- 6.3 Anchoring by cruise ships at Falmouth -- 6.4 The investigation -- 6.5 Anchoring impacts -- 6.6 Mapping the seabed -- 6.7 Mapping anchor sites -- 6.8 Further research on physical impacts -- 6.9 Conclusion -- 6.10 References -- PART C: Processes & Practices.
7.0 Ensuring safe and sustainable cruise operations -- 7.1 Introduction -- 7.2 The need for a level playing field. -- 7.3 Maritime safety an overview -- 7.4 Safety of life at sea convention (SOLAS) -- 7.5 Developments: The IMO passenger ship safety initiative -- 7.6 Classification societies and safety -- 7.7 Maritime pollution prevention - Overview -- 7.8 Conclusion -- 7.9 References. -- 8.0 Safety perceptions in the cruise sector: A Grounded Theory approach -- 8.1 Background & objectives -- 8.2 Research methodology -- 8.3 Open coding -- 8.4 Literature review -- 8.5 Discussion of findings -- 8.6 Conclusion -- 8.7 Implications & further research -- 8.8 References -- 9.0 Cruise passengers' complaints: an analysis of online reviews -- 9.1 Introduction -- 9.2 Service experiences and post-consumption evaluations -- 9.3 Methodology -- 9.4 Results -- 9.5 Discussion -- 9.6 Conclusions -- 9.7 Limitations and future research considerations -- 9.8 References -- 10.0 Influences of Celebrity Chefs on Cruise Fine Dining Experiences -- 10.1 Cruise fine dining experiences -- 10.2 Restaurants and the cruise market -- 10.3 Defining celebrity chefs -- 10.4 21st Century celebrity chefs -- 10.5 Gender of celebrity cruise chefs -- 10.6 Celebrity chefs and the FAT culture -- 10.7 Influences of celebrity chefs: A reality check -- 10.8 Conclusion -- 10.9 References -- PART D: Human Resources -- 11.0 Staffing the cruise industry in 2020: Exploring solutions -- 11.1 Introduction -- 11.2 Methodology -- 11.3 Scenario planning -- 11.4 Scenario development -- 11.5 Conclusions -- 11.6 References -- 12.0 Crew retention -- 12.1 Why retention? Benefits of short-termed employments -- 12.2 Definitions and relevance -- 12.3 Reasons for retention policies -- 12.4 Concepts of retention management -- 12.5 Leadership -- 12.6 Choosing the right employees -- 12.7 References.
13.0 The Maritime Labour Convention 2006: An instrument to improve social responsibility in the cruise industry -- 12.1 Introduction -- 13.1 Background of the MLC -- 13.2 Content of the Maritime Labour Convention -- 13.3 Enforceability of the Maritime Labour Convention -- 13.4 Conclusion -- 13.5 References -- PART E: Cruise Education & Research -- 14.0 Critical cruise research: in the age of performativity -- 14.1 Introduction -- 14.2 Performativity and the legitimation of cruise research -- 14.3 Power relations in cruise research -- 14.4 Knowledge-constitutive interests and cruise research -- 14.5 The nature of the cruise research presented at the ICC2 -- 14.6 Critical cruise research in the age of performativity? -- 14.7 Conclusion -- 14.8 References -- 15.0 Plotting a course in cruise management education -- 15.1 Introduction -- 15.2 Cruise management education -- 15.3 Methodology -- 15.4 A comparison of three cruise management programs -- 15.5 A case-study of developing a cruise management course -- 15.6 Conclusion / recommendations -- 15.7 Appendix 1 Questionnaire cruise management programs -- 15.8 Appendix 2 Daily program cruise Stenden students with HAL.
Schlagwort Cruise lines -- Management..
Ocean travel
Other Author Electronic books.
Other name(s) Papathanassis, Alexis...
Milde, Petra
Ebook Link Access it here
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