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Crisis Management in the Tourism Industry.

Crisis Management in the Tourism Industry.
Item Information
Barcode Shelf Location Collection Volume Ref. Branch Status Due Date Res.
10031368
IBSM and Logistics   Ebook Central . . Available .  
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Catalogue Information
Field name Details
ISBN 9780080464596
-- 9780750665230
Author Glaesser, Dirk
Title Crisis Management in the Tourism Industry.
2nd ed.
Description 1 online resource (283 pages)
Contents Cover -- Crisis Management in the Tourism Industry -- Copyright -- Contents -- Preface -- 1 Tourism in a changing world -- 1.1 The living conditions of humans -- 1.2 Natural changes -- 2 The basics of crisis management -- 2.1 What is a crisis? -- 2.2 What are negative events in tourism? -- 2.3 What is crisis management? -- 3 Crises' spheres of activity -- 3.1 The consumer as a sphere of activity -- 3.2 The tourism product as a sphere of activity -- 3.3 Competitors as spheres of activity -- 3.4 The state as a sphere of activity -- 3.5 Investors, personnel and other spheres of activity -- 3.6 Ranking of activity spheres -- 4 Methods of analysis and prognosis -- 4.1 Identification of important areas and events -- 4.2 Systems and methods of early warning -- 5 Strategic measures of crisis management -- 5.1 Preventive crisis management within the framework of corporate strategy -- 5.2 Preventive crisis management measures through strategic actions -- 5.3 Basic forms of crisis handling strategies -- 6 Crisis planning and organizational measures -- 6.1 Generic planning -- 6.2 Contingency planning -- 6.3 Training -- 6.4 Preventive planning -- 7 Crisis management instruments -- 7.1 Basic decisions -- 7.2 Product policy -- 7.3 Price policy -- 7.4 Distribution policy -- 7.5 Communication policy -- 8 The future of crisis management -- Bibliography -- Index.
Subject Tourism management
Financial crises
Crisis management
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